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Support Policy Page
Support Policy
At Outside NG, our goal is to provide the best possible customer experience. This Support Policy outlines the ways in which we support our customers and the services we provide.
Availability
Our support team is available 12h/7 to answer any questions you may have about our products or services. Our team can be reached via email, or phone.
Response Time
We aim to respond to all support inquiries within 24 hours. However, response times may vary depending on the volume of inquiries received. In any case, we will do our best to respond to your inquiry as soon as possible.
Scope of Support
Our support team is trained to assist you with any questions or problems you may have regarding the use and functionality of our products and services. This includes assistance with product setup, troubleshooting, and general usage questions.
Exclusions
We do not provide support for third-party products or services that are not directly associated with Outside NG. This includes support for hardware, software, or other products and services not provided by Outside NG.
Contacting Support
To contact our support team, you can use the following methods:
- Email: sales@Outside.ng
- Phone: +2347069444271 (10am - 10pm)
Warranty
All of our products come with a warranty. The length and terms of the warranty vary depending on the product. For more information on the warranty for a specific product, please refer to the product documentation or contact our support team.
Refund Policy
If you are not completely satisfied with your purchase, you may be eligible for a refund. Our refund policy outlines the conditions under which refunds will be granted. For more information on our refund policy, please visit our website or contact our support team.
Changes to this Policy
We reserve the right to make changes to this Support Policy at any time. If we make any changes, we will post the updated policy on our website.
By using Outside NG products and services, you agree to be bound by this Support Policy. If you have any questions or concerns about this policy, please contact our support team.
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